Maintenance and repair
Yes, we’ve thought of everything
We confess, our passion is crafting your custom wig to perfection. Ever heard the saying ‘it fits like a glove’? That’s our motto. First, we take 36 measurements of your body to know exactly how your custom wig should be, and we filter this through our finest craftsmen and tailors, ensuring an ideal fit, no matter what type of head you have.
Each measurement is detailed in our easy-to-understand, clear visual guides to ensure you can follow along without any errors. Additionally, each custom wig is meticulously crafted by our outstanding team of artisans who fabricate every inch with precision to achieve the perfect fit. Should there be any discrepancies in the measurements you provided or the customization options you selected, we are more than willing to offer a free fix.
Moreover, our company offers a repair service for any custom wigs that may have suffered damage, adhering to our philosophy of creating durable and repairable products. This commitment ensures that our wigs not only last but can also be maintained in prime condition over time.
To request a repair or adjustment for your custom wig, you will need to follow these steps:
Adjustment (Only for new wigs)
- Contact Us: Reach out to our customer service team via email info@artisanwigs.com
- Provide Details: Include specific information about the issues you are experiencing with your wig. You will need to take a photo of the wig while wearing it, showing the defect if possible, to help us understand the extent of the adjustment needed.
- Confirmation: We will review the information provided. We might also ask for additional details if necessary. Don’t worry, it is free.
- Shipping Instructions: Once the repair is confirmed, we will provide you with shipping instructions on how to safely send your wig to our workshop.
- Assessment and Repair: Upon receiving your wig, our artisans will perform the necessary adjustments. We strive to handle all repairs with the utmost care and precision.
- Final Review and Return: After the repair, we will conduct a final review to ensure everything meets our high standards. The wig will then be shipped back to you, ready to wear.
Repair
- Contact Us: Reach out to our customer service team via email info@artisanwigs.com
- Provide Details: Include specific information about the damage or issues you are experiencing with your wig. You should also take two photos: one with the wig on, showing the fault if possible, and another showing the interior of the wig where the problem is located.
- Confirmation: We will review the information and photos you provided to determine if the repair falls under our warranty coverage. If the damage is not covered by the warranty, we will email you a potential invoice for the repair costs. We may also request additional details if necessary to fully assess the repair needs.
- Shipping Instructions: Once the repair is confirmed, we will provide you with shipping instructions on how to safely send your wig to our workshop.
- Assessment and Repair: Upon receiving your wig, our artisans will assess the damage and perform the necessary repairs. We strive to handle all repairs with the utmost care and precision.
- Final Review and Return: After the repair, we will conduct a final review to ensure everything meets our high standards. The wig will then be shipped back to you, ready to wear.